Pre-Christmas Delivery has now passed but you can still place orders online. A reduced service will operate from Friday 20th December and normal service will resume on Thursday 2nd January.
BESTSELLING BOOKS (DISPATCHED FROM OUR IRISH WAREHOUSE)Order by 6pm Thursday 19th for Christmas Delivery within ROI.
Please check each title/product for Christmas delivery information which will be highlighted on individual product pages. Any product on back-order may not arrive in time for Christmas delivery.
EXTENDED BOOK RANGE
Order by 6pm Sunday 15th December for Christmas delivery within ROI.
Please check each title/product for Christmas delivery information which will be highlighted on individual product pages.
Due to damage at Holyhead Port caused by Storm Darragh, we are experiencing delays of extended range book deliveries into our Irish warehouse. We are working hard to re-route these deliveries via an alternative port. As a result, your order may be delayed by 1 to 2 days.
Same Day Dispatch:
Same day dispatch is available for indicated titles only. Order before 6pm Monday-Friday for dispatch the same day.
Delivery Lead Times:
When your order has been dispatched from our warehouse, it will be forwarded to our delivery partners for delivery to your selected address and you will receive a dispatch confirmation email including tracking number.
Standard Delivery lead times (An Post):
Ireland and Northern Ireland: 2-3 working days
UK (except NI): 3-7 working days
Europe: 4-7 working days (Pre-Christmas Delivery has now ended)
USA & Canada: 6-10 working days (Guaranteed Pre-Christmas Delivery has now ended)
Rest of World: 8-12 working days (Guaranteed Pre-Christmas Delivery has now ended)
Christmas Delivery Lead Times:
Delivery Types:
Standard Order:
Single item or multiple items fulfilled and dispatched in one delivery. You will receive an email with tracking information once we have sent your items to our delivery partners for shipping to you.
Multiple Item Order:
If you have ordered multiple items, these may be dispatched in separate deliveries. You will receive an email with tracking information each time we have sent your items to our delivery partners for shipping to you.
Pre-order:
If you have pre-ordered an item, this will be dispatched once we have received stock from the publisher/ supplier. You will receive an email with tracking information once we have sent your item to our delivery partners for shipping to you.
Delivery Address:
Please note that delivery addresses cannot be changed once an order has been processed.
Order Tracking:
You can track your Standard Delivery order status with An Post here
If there is no one available at the premises to sign for the package, you will receive a collection notice and your package will be held for collection at your local An Post depot.
You can collect your item by calling to the local delivery depot. You will need to bring some photo identification with you and reference the tracking number above when collecting.
Delivery Charges:
Deliveries within Ireland: Free delivery on all orders within ROI.
Deliveries to UK: €8.00
Deliveries to Europe & USA: €10.00
Australia & Canada: €15.00
Rest of World: €25.00
International Deliveries:
Please note that some destinations may have restrictions and will not accept parcels from other countries.
Please click here to see international destinations that An Post are dispatching to.
Christmas Period Returns
For products purchased after 01/11/24, we are happy to offer an exchange or refund for goods in pristine condition and with a valid receipt until 31/01/25. Gift receipts are not eligible for refunds.
Standard Returns period
We accept returns up to 28 days after dispatch provided the goods are still in saleable condition (no tears or writing, sealed packs must be unopened etc.) A copy of the order confirmation email or invoice must be included so we can identify the return as yours. Please Note: Refunds can only be applied to the original method of payment.
Damaged or Incorrect Items
If you have received incorrect or faulty goods, please contact Dubray customer service at this email
Change of mind returns
Return via Post Office:
(Republic of Ireland and International)
Post the goods back to us, via your local postal service or preferred courier. Enclose the invoice or order confirmation email. Note: postage on returned goods will be borne by the customer for change of mind returns.
Returns Address:
Dubray Books
10 Main Street,
Bray,
Co. Wicklow
A98 P5F1
Return Your Order for Free by visiting any Dubray store:
Simply take your returned items and a copy of your invoice or order confirmation email with you into your local store within 28 days of dispatch. The staff there will arrange a refund onto the original payment method used for the order. For products purchased during the Christmas period, please see our Returns Policy above.